Task A (10 marks):
Study “Case DATA ANALYSIS: AstraZeneca Terminates $1.4B Outsourcing Contract with IBM” in your text book [Chapter 12] and answer the following questions:
- What mistakes did AstraZeneca make?
- What mistakes did IBM make?
- Why are outsourcing contracts for five or more years?
- Why do you think two major corporations could make such mistakes?
- Do you think the 2007 SLA was doomed to fail? Explain your answer.
- What provisions in the 2012 SLAs protect AstraZeneca and the vendors?
- Why would parties prefer to use an arbitrator instead of filing a lawsuit in court?