Task

Write a 3000 word case study report that researched the following case study.

Telstra

The 24/7 Telstra app and crowdsupport platform have revolutionised how Telstra relates to its customers.

At the forefront of societal and economic change, telecommunications and media companies sit squarely in the ‘Short fuse, Big bang’ quadrant of Deloitte’s Digital Disruption Map.

 

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